All refunds for returned merchandise can only be issued in the form of a store credit.
- All returns must be received within 30 days of the original shipment date.For international orders, returns must be received within 35 days of the original shipment date.
- PLEASE NOTE- Returns that are received after 30th day from the shipment date will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition. The soles/bottom of shoes must be unmarked and clean in brand new condition.
- Final sale items cannot be exchanged or returned for store credit. The following items are final sale items, all shoes, and boots that are on sale in our Last Call Sale section, all jewelry, hair accessories, hats, scarves, handbags, clutches, sunglasses, belts, boot cuffs, arm warmers, and any items that are under the accessory category. All sale items are final sale.
- Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags.
- Shoes must be returned with their original shoebox. Please pack the shoe box inside another box as the original shoe box must be returned undamaged and postage-free.
- Returns are processed within 7-10 business days upon receipt of the package. Refunds are issued back as a store credit only. We do not process exchanges.
- Your store credit will arrive via email to your email associated with your Shoepology account.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
Terms & Conditions
- We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as Shoepology is not responsible for lost return packages without tracking information.
- By purchasing from shoepology.com, you accept these terms and conditions.
How to Make a Return
- Review our criteria above and make sure the items are eligible for a return. Your return must contain the original invoice that you received with your order.
- PLEASE NOTE - If you send us items that are ineligible for return we will not accept them therefore you will need to pay return shipping fees if you would like them back.
- Please include the invoice you received with your package and a note with the items you are returning and include it in your package along with the item(s).
Address your package to:
Attn: Returns Department
3030 E Washington St Suite C1
Phoenix, AZ 85034
- Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed