FREE SHIPPING ON ORDERS OVER $45.00
Orders over $45 qualify for Free Ground Shipping within the US States. (EXCLUDES Alaska, Hawaii, Puerto Rico, and all US Territories.)
Orders with Ground Shipping typically take between 2 to 3 business days to be processed and shipped. Standard Ground Shipping is an estimated delivered time and is not guaranteed to be delivered within the 4 to 7 business days. Expedited orders placed before 9:00a.m. PST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
What do you charge for shipping?
Shipping charge is calculated at time of purchase.
Do you offer expedited shipping?
Yes, we offer Expedited Shipping options to ensure you receive your Shoepology® order when you need it. All expedited orders confirmed before 9:00a.m. PST will be processed the same day pending credit card verification. Please note the day your order is packed and shipped is not counted as a day in transit.
**Expedited Shipping is only valid for orders shipped within the Continental United States.
Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 9:00a.m. PST will be shipped out the same day. Orders placed after 9a.m. PST will be processed and shipped the following day.
Do you ship to an alternate address or a P.O. Box?
Yes, we ship to alternate addresses. No, we don't ship to P. O. Boxes.
Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 2 to 3 business days, and standard Ground Shipping orders arrive in 4 to 7 business days. Standard Ground Shipping is an estimated delivered time and is not guaranteed to be delivered within the 4 to 7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the continental United States please allow 10 to 20 business days for delivery.
How can I track my order?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available 24 to 48 hours after your order has shipped out.
Can I expedite my international order?
Unfortunately, we are not able to offer expedited shipping for international orders.
How do I track my package?
International orders are shipped via UPS and USPS and will be delivered into the responsibility of your national postal carrier. When your order ships from our warehouse, you will be provided with a tracking number within your confirmation email. You may copy and paste your tracking number into the ups.com or usps.com website to find any tracking information available for your package.
For international orders will there be additional duties and taxes on my order once it is delivered?
Yes. Unfortunately, we are not in control of the duties and taxes imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.
What happens if I refuse the package?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following: Original and return shipping charges Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
- For Packages that are refused, unclaimed, or cannot be delivered a 20% restocking fee will be charged to you or deducted from your refund. You are responsible for the following: Original and return shipping charges.